Verifying a Bitget Account with an Australian Driver Licence or Passport

Bitget asks for identity verification before unlocking most deposit and withdrawal features, and Australians usually have two practical options in their wallet: a state driver licence or a passport. Both can work, but each has quirks. Digital licences shown in a phone app are a common reason for rejection, and passports trip people up when the photo page glares under a ceiling light. A little preparation means the review usually clears without a back-and-forth with support.

Choose the document that matches your profile

Open the Bitget app, tap the profile icon and select Identity Verification. Before uploading, check that the legal name and date of birth on your profile match the document character for character, including middle names. If your licence still shows an old address or a former surname, a current passport is often the cleaner choice. Use the physical card rather than a screenshot of a digital licence, since the verification flow expects to see a real document with its security features.

Photograph it the way the reviewer needs

Lay the card on a dark, plain surface near a window during the day. Turn off the flash, hold the phone directly above, and make sure all four corners are inside the frame. For a passport, open the photo page flat and angle it slightly away from overhead lights so the laminate does not reflect. When the app asks for the back of a licence, capture it the same way. Zoom in on the preview before submitting and confirm that every letter and the card number are readable.

The liveness step and common hiccups

Bitget follows the document upload with a face check that asks you to move your head or blink. Remove sunglasses and hats, stand somewhere evenly lit, and keep the phone steady at eye level. If the camera will not start, check that the app has camera permission in your phone settings. Weak mobile data can also time out the upload, so switch to home Wi-Fi if the progress bar stalls.

If verification is rejected

Return to Identity Verification and read the reason shown on screen. Fix that specific problem rather than resubmitting the same files. If the message is vague, open a chat from the help centre in the app and ask which field failed. Do not create a second account to try again; duplicate accounts break the user agreement and can end with both being restricted.

Risk boundary: Bitget Australia Guide

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Scenario checkpoint

• Match the profile name and birth date to the document exactly, including any middle names.
• Use the physical licence card or passport rather than a screenshot of a digital licence.
• Shoot on a dark surface in daylight with flash off and all four corners visible in frame.
• Read the stated rejection reason and fix that single issue before trying the upload again.